Returns & Refund Policy

Last updated: October 2025

1. Overview

We want you to be completely satisfied with your purchase. If you are not entirely happy, our return and refund policy gives you the option to return your product within a specified period, subject to the terms below.

2. Return Eligibility

• Items must be returned within 30 days of receipt.
• Products must be unused, in original packaging, and in the same condition that you received them.
• Proof of purchase (such as an order number or receipt) is required for all returns.

3. Non-Returnable Items

Certain types of products cannot be returned, including:

• Customized or personalized items
• Gift cards or promotional items
• Downloadable software or digital products
• Items damaged through misuse or unauthorized modification

4. Return Process

1. Contact our customer service at support@yourstore.com with your order number and reason for return.
2. Once approved, you will receive a return authorization and shipping address.
3. Pack your item securely and send it using a trackable shipping service.

Note: Customers are responsible for return shipping costs unless the product is defective or incorrect.

5. Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed within 5–10 business days and automatically applied to your original payment method.

6. Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same one, please contact us at support@yourstore.com.

7. Late or Missing Refunds

If you haven’t received your refund yet, please check your bank account or contact your credit card company. Processing time may vary by payment provider. If you’ve done all of this and still have not received your refund, please contact us at support@yourstore.com.

8. Contact Us

If you have any questions about our return and refund policy, please reach out to us: