1. Order Processing
Once your order is placed, it will be processed within 1–3 business days (excluding weekends and holidays). You will receive an order confirmation email, followed by a shipping notification with tracking information once your order is dispatched.
2. Shipping Methods and Delivery Time
We offer multiple shipping options depending on your location. Typical delivery times are as follows:
- Standard Shipping: 7–15 business days
- Express Shipping: 3–7 business days
- Local Warehouses (if applicable): 2–5 business days
Delivery times may vary depending on your country, customs clearance, and courier service conditions.
3. Shipping Costs
Shipping fees are calculated at checkout based on destination, weight, and selected service type. We occasionally offer free shipping promotions — these will be clearly displayed on the website or during checkout.
4. Tracking Your Order
Once your order has been shipped, you will receive an email with a tracking number and carrier link. You can also track your order anytime from your Coreida Account or the Order Tracking page.
5. Customs and Import Taxes
International shipments may be subject to customs duties or import taxes once the package reaches your destination country. These fees are determined by local customs authorities and are the responsibility of the customer.
6. Delays or Lost Packages
While we work closely with reliable carriers, occasional delays may occur due to customs inspections, weather conditions, or unforeseen logistics issues. If your package appears lost, please contact our support team at support@coreida.com — we’ll help resolve the issue promptly.
7. Address Accuracy
Please ensure your shipping address is complete and accurate. Coreida is not responsible for delays or lost packages resulting from incorrect or incomplete address information.
8. Order Changes and Cancellations
If you need to modify or cancel your order, please contact us within 12 hours of placing it. Once the order has been processed or shipped, we are unable to make changes.
9. Contact Us
For any questions regarding shipping or delivery, please contact our customer support team:
Email: support@coreida.com
Address: Unit 2804, Building 3, Zhonghai Huanyu Times 369 Mingzheng Road Guangming Community Unit 2804, Building 3, Zhonghai Huanyu Times Shenzhen, 518083 Guangdong, China